.presence-dot.is-offline{background:#98a2b3}.admin-pro{grid-template-columns:360px minmax(500px,1fr) 380px}.agent-card{grid-template-columns:auto minmax(0,1fr) 34px auto;gap:9px}.agent-card>span:nth-child(2){min-width:0}.agent-card strong{display:block;white-space:nowrap}.agent-card small{display:flex;align-items:center;gap:6px}.agent-card select{width:34px;height:34px;border:1px solid #d7e0ee;border-radius:9px;background:#fff;color:transparent;padding:0;cursor:pointer}.agent-card select:focus{outline:2px solid #b9d0ff;outline-offset:1px}.agent-card select option{color:#17213b}.search-box{height:44px;display:grid;grid-template-columns:22px 1fr auto;align-items:center;gap:8px}.search-box>span{display:grid;place-items:center;width:22px;height:22px;font-size:20px;line-height:1;color:#667085}.search-box input{height:100%;padding:0;line-height:44px}.filters{gap:7px}.filters button{display:flex;align-items:center;justify-content:center;gap:6px;white-space:nowrap;border-radius:10px;padding:7px 9px}.filters b{display:grid;place-items:center;min-width:20px;height:20px;padding:0 6px;border-radius:999px;background:#eef2f8;color:#526079;font-size:11px}.filters button.on b{background:rgba(255,255,255,.22);color:#fff}.assign-pill select,.status-control select{cursor:pointer}.detail-toolbar{min-height:58px;display:flex;align-items:center;justify-content:flex-end;gap:8px;padding:10px 20px;border-bottom:1px solid #e2e8f0}.detail-toolbar .icon-btn,.details-title .icon-btn{width:38px;height:38px}.detail-toolbar #starBtn{font-size:22px}.detail-toolbar #starBtn.on{color:#e7a600;background:#fff8dc}.detail-toolbar select{height:38px;max-width:130px;border:1px solid #d7e0ee;border-radius:10px;background:#fff;padding:0 9px;color:#344054}.details-title{margin-top:8px}.detail-row dt{display:flex;align-items:center;gap:8px}.detail-row dt i{display:grid;place-items:center;width:18px;height:18px;color:#667085;font-style:normal;font-size:14px}.detail-row dd{display:flex;align-items:flex-start;justify-content:space-between;gap:8px;min-width:0}.detail-row dd>span{min-width:0;overflow-wrap:anywhere}.copy-btn{flex:0 0 28px;width:28px;height:28px;border:0;border-radius:7px;background:transparent;color:#667085;cursor:pointer}.copy-btn:hover{background:#eef4ff;color:#175cd3}.composer{position:relative}.composer-tool{display:grid;place-items:center;width:44px;height:44px;padding:0;font-size:21px;line-height:1}.quick-emoji{position:absolute;left:12px;bottom:62px;z-index:5;display:grid;grid-template-columns:repeat(6,38px);gap:5px;padding:10px;background:#fff;border:1px solid #d7e0ee;border-radius:12px;box-shadow:0 14px 36px rgba(16,24,40,.18)}.quick-emoji button{width:38px;height:38px;border:0;border-radius:8px;background:transparent;font-size:22px;cursor:pointer}.quick-emoji button:hover{background:#eef4ff}.details{overflow-y:auto}.journey a{overflow-wrap:anywhere}@media(max-width:1250px){.admin-pro{grid-template-columns:330px minmax(450px,1fr) 350px}}@media(max-width:980px){.admin-pro{grid-template-columns:310px minmax(0,1fr)}.details{display:none}}@media(max-width:720px){.admin-pro{display:block}.admin-nav{display:none}.thread{height:100dvh}.thread-actions{gap:5px}.assign-pill{display:none}}