:root{--blue:#1764e8;--navy:#0b2554;--ink:#13213a;--muted:#66758f;--line:#dce5f1;--surface:#fff;--canvas:#f5f8fc;--soft:#eef4fb;--green:#12a150;font-family:Inter,"Segoe UI",system-ui,sans-serif}.admin-pro{grid-template-columns:330px minmax(520px,1fr) 350px;max-width:1680px;background:var(--canvas);box-shadow:0 0 0 1px var(--line)}.admin-pro .admin-nav{padding:20px 14px 0;background:#fff;border-right:1px solid var(--line);grid-template-rows:auto auto auto auto minmax(0,1fr) auto}.admin-pro .brand-row{padding:0 8px 6px}.admin-pro .brand-logo{width:165px;max-width:68%;margin:0}.icon-btn{display:grid;place-items:center;min-width:42px;height:42px;border:1px solid var(--line);border-radius:11px;background:#fff;color:var(--navy);font-weight:800}.icon-btn:hover{background:var(--soft);border-color:#bed0e8}.agent-card{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;padding:11px 8px}.agent-card>span:nth-child(2){min-width:0}.agent-card strong,.agent-card small{display:block}.agent-card small{margin-top:4px;color:var(--muted);font-size:12px}.presence-dot{display:inline-block;width:8px;height:8px;border-radius:50%;background:var(--green);margin-right:6px}.avatar{display:grid;place-items:center;width:44px;height:44px;border-radius:50%;background:linear-gradient(145deg,#2d74db,#1e4dad);color:#fff;font-weight:800;letter-spacing:.02em;flex:0 0 auto}.avatar-agent{width:42px;height:42px}.agent-card .ghost{padding:8px 10px}.search-box{height:44px;display:flex!important;align-items:center;gap:8px;border:1px solid var(--line);border-radius:11px;padding:0 11px;margin:4px 8px 0;color:var(--muted);background:#fbfdff}.search-box input{border:0!important;padding:0!important;outline:0;background:transparent;min-width:0}.search-box kbd{white-space:nowrap;border:0;background:var(--soft);border-radius:6px;padding:4px 6px;color:#73819a;font:11px inherit}.admin-pro .filters{display:grid;grid-template-columns:repeat(4,1fr);gap:5px;margin:12px 8px}.admin-pro .filters button{display:flex;justify-content:center;gap:5px;padding:8px 5px;border-radius:9px}.admin-pro .filters b{font-size:11px;color:inherit;opacity:.8}.admin-pro #list{padding:0 4px 8px}.admin-pro .item{position:relative;display:grid;grid-template-columns:auto minmax(0,1fr) auto;gap:10px;padding:12px 10px;border:1px solid transparent;border-radius:12px;margin-bottom:4px}.admin-pro .item:hover{background:#f7faff}.admin-pro .item.active{background:#eaf3ff;border-color:#c9ddfa}.item-avatar{position:relative}.item-avatar .presence-dot{position:absolute;right:-2px;bottom:1px;border:2px solid #fff;margin:0}.item-copy{min-width:0;text-align:left}.item-copy strong{font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.item-copy .snippet{font-size:12px;margin-top:5px}.item-meta{text-align:right}.item-meta time{display:block;color:var(--muted);font-size:10px;white-space:nowrap}.admin-pro .item .unread{float:none;display:inline-grid;place-items:center;min-width:20px;height:20px;margin-top:8px;background:var(--blue);font-size:10px}.admin-pro .admin-version{margin:0 -14px;padding:12px 22px}.admin-pro .thread{background:var(--canvas);grid-template-rows:76px minmax(0,1fr) 72px}.thread-header{padding:12px 20px!important;background:#fff!important}.visitor-heading{display:flex;align-items:center;gap:11px;min-width:0}.visitor-heading>span:last-child{min-width:0}.visitor-heading strong,.visitor-heading small{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.visitor-heading strong{font-size:16px}.visitor-heading small{margin-top:4px;color:var(--muted);font-size:12px}.visitor-heading small.online{color:#07883f}.thread-actions{display:flex!important;align-items:center;gap:8px}.assign-pill,.status-control{height:46px;display:flex;flex-direction:column;justify-content:center;border:1px solid var(--line);border-radius:10px;padding:5px 11px;background:#fff}.assign-pill small,.status-control small{font-size:9px;color:var(--muted)}.assign-pill b{font-size:12px}.status-control select{border:0!important;padding:0!important;font-weight:700;color:var(--ink);background:#fff}.admin-pro .messages{padding:22px 30px;background:radial-gradient(circle at 50% 20%,#fff 0,#f7faff 58%,#f2f7fc 100%)}.date-separator{width:max-content;margin:0 auto 22px;padding:6px 13px;border-radius:999px;background:#e9eff7;color:#53627b;font-size:11px;font-weight:700}.message-row{display:flex;align-items:flex-end;gap:9px;margin-bottom:16px}.message-row.admin{justify-content:flex-end}.message-row.admin .avatar{order:2}.message-row .avatar{width:34px;height:34px;font-size:11px}.admin-pro .bubble{max-width:min(68%,680px);margin:0;padding:11px 14px;border-radius:14px;box-shadow:0 1px 2px #17375c0a}.admin-pro .bubble.visitor{border:1px solid #e0e8f2;background:#fff}.admin-pro .bubble.admin{background:#dfeeff;color:var(--ink);border:1px solid #cfe2fa}.admin-pro .bubble small{color:#6d7c94;opacity:1;text-align:right}.admin-pro .bubble img{max-width:260px}.empty-state{height:100%;display:grid;place-content:center;text-align:center;color:var(--muted);gap:6px}.admin-pro .composer{align-items:center;padding:12px 16px;background:#fff;border-top:1px solid var(--line);gap:8px}.composer-tool{width:42px;height:42px;border:1px solid var(--line);border-radius:10px;background:#fff;color:var(--navy);font-size:18px}.admin-pro .composer input{height:44px;border:1px solid var(--line);border-radius:10px;padding:0 13px}.send-btn{height:44px;min-width:78px;padding:0 18px!important}.admin-pro .details{padding:0;background:#fff;border-left:1px solid var(--line);border-right:0;overflow:auto}.details-title{height:76px;display:flex;align-items:center;justify-content:space-between;padding:0 20px;border-bottom:1px solid var(--line);position:sticky;top:0;background:#fff;z-index:2}.details-title h2{font-size:16px}.visitor-card{display:flex;align-items:center;gap:12px;padding:18px 20px;border-bottom:1px solid var(--line)}.visitor-card .avatar{width:52px;height:52px}.visitor-card strong,.visitor-card small{display:block}.visitor-card small{margin-top:6px}.admin-pro .details dl{margin:0;padding:4px 20px 24px}.detail-section{margin:17px 0 8px;padding-top:16px;border-top:1px solid var(--line);color:#41506a;font-size:10px;font-weight:800;text-transform:uppercase;letter-spacing:.04em}.detail-row{display:grid;grid-template-columns:98px minmax(0,1fr);gap:10px;padding:8px 0}.detail-row dt,.detail-row dd{margin:0}.detail-row dt{color:var(--muted);font-size:11px;text-transform:none}.detail-row dd{font-size:12px;color:var(--ink)}.admin-pro .journey{padding-left:18px}.activity-line{position:relative;padding:3px 0 12px 18px;font-size:12px}.activity-line:before{position:absolute;left:1px;top:8px;width:8px;height:8px;border-radius:50%;background:var(--blue);content:""}.activity-line:after{position:absolute;left:4px;top:17px;width:1px;height:calc(100% - 8px);background:#bdd2ee;content:""}.activity-line:last-child:after{display:none}.activity-line small{display:block;color:var(--muted);margin-top:3px}@media(max-width:1180px){.admin-pro{grid-template-columns:300px minmax(480px,1fr)}.admin-pro .details{display:none}.assign-pill{display:none}}@media(max-width:760px){.admin-pro{grid-template-columns:1fr}.admin-pro .admin-nav{display:none}.admin-pro .thread{display:grid;height:100dvh}.thread-header{padding:10px 12px!important}.status-control,.thread-actions .icon-btn{display:none}.admin-pro .messages{padding:16px 12px}.admin-pro .bubble{max-width:78%}.admin-pro .composer{padding:9px}.composer-tool:first-child{display:none}}